REFUND POLICY

Return Process

• The customer must provide an original invoice.
• Products must have been purchased within the last 30 days.
• Products returned are subject to inspection, must be new, in original packaging, and in a condition to be resold.
• Refunds will be paid using the same method of payment as the original invoice, or by cheque, at the discretion of Best Plumbing and Lighting.
• Non-stock products are subject to manufacturer terms and conditions for return.
• All returns are subject to a restocking fee of a minimum 25%.
• Special order products are non-returnable.

A. Return of Special Order, Non-Stock, Discontinued Material, or Large Volume

• The customer is responsible for and must pay all delivery costs, howsoever and whensoever incurred, respecting any returned goods or materials, and supply the relevant invoice numbers on all such goods or materials.
• Large volume returns will be subject to a restocking fee.

B. Return of Defective or Warranty Material

• The customer must make all claims for shortages, defects, damages, or errors in the shipment of goods and materials in writing within forty-eight (48) hours of the customer or the customer’s agent (whichever occurs first) receiving such goods or materials. No claims will be accepted thereafter.
• Neither returns nor cancellations will be accepted for goods or materials which Best Plumbing and Lighting, in its sole judgment, deems to be non-stock items, obsolete, used, or built-to-order.
• The customer must provide a clear explanation of the equipment’s defect.
• Best Plumbing and Lighting does not assume responsibility for any damage to goods and materials resulting from improper maintenance.
• Credit will be given according to the manufacturer’s terms and conditions. Depending on their policies, some products may be repaired or exchanged, and in such cases credit cannot be issued.